At Sky Server LLC, we ensure a seamless return and refund process for our customers. Here's what you need to know:
How to Return a Product
Condition of Return
Ensure the device is in the same condition as received, with no damage. Backup your data, factory reset your handset, and remove all security codes (locked devices will not be processed).
Request a Return
Contact us to request a return number. Complete the returns form and include it with your device.
Packaging
Carefully pack the handset and all original accessories before returning.
Refund Process
Refunds are typically processed within 14 days of receiving the returned item.
You'll receive a confirmation email upon receipt of your package at our premises.
If applicable, refunds for deferred debit cards will follow your bank's terms.
When You Qualify for a Refund
Your package is returned to us after delivery attempts.
You refused the package upon delivery. You returned the product within the withdrawal period.
